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We purchased a couch, loveseat, chair and ottoman from Sofa Express while the store was going out of business in Charlotte 5 years ago. We paid $2660 for the set and $199 for a 5-year Warranty for the set.

The furniture has not held up at all. The leather is worn and flaking. I called to see how the warranty works and they (MultiMaster) said Sofa Express is no longer one of the companies they work with so the warranty is no longer valid.

Why did Sofa Express sell me a $200 warranty if they knew they were going out of business? I am not happy!

Monetary Loss: $2860.

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Anonymous
#1158111

Any follow up info..upset that we paid for warranty that they knew wouldn't be honored

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