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We purchased a couch, loveseat, chair and ottoman from Sofa Express while the store was going out of business in Charlotte 5 years ago. We paid $2660 for the set and $199 for a 5-year Warranty for the set. The furniture has not held up at all. The leather is worn...
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Anonymous
Anonymous

Any follow up info..upset that we paid for warranty that they knew wouldn't be honored

#380339
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We bought our Natuzzi furniture from Sofa Express: two strikes against us. First Sofa Express went belly up and secondly our sofa from Natuzzi is junk. The "leather" on the seat cushions of our sofa has cracked. All the recommended care instructions, treatments and...
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Anonymous
Pay attention.

Klaussner purchased Sofa Express, changed the name to \"Sofa Express & More,\"and ousted the old personnel, in order to use it as an outlet for their product. Having closed S...

Anonymous
Traveler

I worked for years in furniture sales. My parents owned a \"Mom and Pop\" furniture store for a long time. Natuzzi is the standard by which junk is measured. Cardboard frame...

#158469
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After reading "couch potatoes" blog and everything else about Sofa express, I wouldn't buy a pillow or a foot stool for MY DOG from Front Room Furniture or Sofa Express. People like this obviously prey on instant sales without reguard to the obligations of good...
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Anonymous
front room scheme

the purchase a sofa with a lifetime warranty from sofa express. the service tech arrived after a weeks time and started asking me probing questions, like have what have you b...

#157535
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I just found out Front Room Furnishings IS selling Sofa Express-At their "discount" store,,, What's that tell ya ? Also what raised my curiosity,, the same people are doing the advertising for Front Room that did Sofa Express. Makes you wonder ??? Just what they...
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firemanforever
firemanforever

Be careful. yes frontroom furnishings is the same company. But so is bedrooms first....Owned by the same family that owned sofa express.

Anonymous
meatloaf

amen!

#157449
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I purchased a chair and couch in February 2006. The chair has broke in two places and the seat is torn on both sides. When I try to reach anyone It is without success. We paid over 1800 dollars for this trash. Someone needs to be held responsible for this false...
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firemanforever
firemanforever

I have worked in this industry for many years. Everyone is correct. The same FAMILY that owned sofa express. Now owns frontroom furnishings. I worked for both. Service is a ve...

Anonymous
A Whiteside

I am pissed off because I purchased a Couch and chair from them, but now that I need them I am out of luck. The customers always get screwed

#128133
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I to am a victim of Sofa Express! I have the reclining sofa and loveseat with cables that keep breaking. I get a recorded message saying the mailbox is not monitored and not to leave a message. If someone could just tell me who or where I can buy the cables so we can...
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Anonymous
Barbara Hansen

i would like to know where i could get replacement parts (handle on recliners) for my sofa bought at sofa express

Anonymous
TooBad

For everyone making claims about SofaExpress, your all pretty much out of luck. Most of your concerns wouldnt have been properly taken care of even if they had remained open...

#126436
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Sofa Mart and its partner Oak Express have no idea how to order and deliver what the customer wants. I received the wrong piece from Oak Express and have to wait another week for replacement. Sofa Mart is worse. They ordered and shipped a sofa I ordered a love seat....
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Anonymous
Bond

No surprise. I ordered a desk set (desk, computer base, file cabinet), went to go pick them up yesterday and was informed that the file cabinet wouldn\'t be in until MID JANUA...

#124672
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Last year, at tax return time (April), I decided to purchase a new sofa. My old one was about 15 years old, and it sagged terribly. I went to Sofa Express to find a new one. I purchased a 3-piece sectional with recliners in two pieces, the couch and the love seat...
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#122562
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I bought a leather couch with chair for 4,000.00. This was three years ago. I live alone and take good care of my furniture. The sofa structure broke in two pieces. I cannot get a reply for the warranty. By the way I am 115 pounds. The worst sofa I ever owned. Sofa...
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Anonymous
longlegs

buddy, the DID close down, about 2 years ago. That would be one of the reasons you cant reach anyone.

#120650
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Contact Sofa Express

Headquarters Address:
Klaussner Home Furnishing
Attn: Consumer Services 405 Lewallen Road
Asheboro, NC 27205
Phone:
(888) 732-5948
More
After purchasing my first home, I decided that it would be nice to treat myself to a new living room and dining room set. Living on a limited budget (as most of us do) I found Sofa Express to be reasonably priced, with products that were fairly constructed. During this...
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Anonymous
Patty D.

Bought a whole living room set from Sofa Express only about 2 years ago. The frame started falling apart on the sleeper sofa shortly after they closed their doors.

Anonymous
bad deal

bought sofa express sofa/bed and love seat and my cushions are folding up like some one else reorted on here dont know what to do, its a pilow top and the foam is curling up l...

#112487
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